Public Relations

Journalists Using TwitterI’m what you would classify as a Twitter observer – I look but I don’t touch. In response to my inactivity, I’m frequently told by digital experts “use it or lose it,” but I like my omnipresent view of the Twittersphere. It comes in handy to quickly ascertain the score of a game or the cause of train delays.

In the vein of self improvement, I’ve been asking myself what more could I do on Twitter? One obvious answer is engaging with journalists. Which lead me to my next questions – how do journalists use Twitter?

With the help of my colleague Cary Ruterman, I conducted an unscientific, but telling, audit of reporters’ social media habits. We spoke with journalists from print, online, broadcast and wire outlets and all of them focused on finance (that is kind of what we are known for here at Prosek).

Here is what we asked and found...

How do you use Twitter (professionally, for your reporting)?
All our respondents utilize it in almost in the same way: to monitor news, to connect with sources and to see what the industry and competitors alike are "talking about."

That seems like a lot to rely on Twitter for. How does it really impact you reporting?
Almost all reporters audited consider Twitter to be a key, daily source for reporting with one describing Twitter an “essential resource.” One reluctant reporter admitted that “it is becoming more useful to a degree.”

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Warren Buffett with the late Katharine Graham of the Washington Post at his 50th-birthday party in 1980. Image courtesy: Warren Buffett as seen on Fortune

Warren Buffett with the late Katharine Graham of the Washington Post at his 50th-birthday party in 1980. Image courtesy: Warren Buffett as seen on Fortune

The most recent issue of FORTUNE features an essay by Warren Buffett entitled, “Warren Buffett is bullish ... on women.”* In it, Mr. Buffett contributes his own thoughts to the recent dialogue taking place around women and work in the U.S., characterizing the unfortunate fact that barriers still remain.

Despite our track record as a nation, Mr. Buffett writes, “America has forged this success while utilizing, in large part, only half of the country's talent.”

Ultimately, Mr. Buffett’s FORTUNE essay issues a call to action not only to the men who continue to lead the majority of our corporations and occupy nearly all of the seats on our corporate boards, but also to those men who manage employees at any level.

Mr. Buffett states:

“No manager operates his or her plants at 80% efficiency when steps could be taken that would increase output. And no CEO wants male employees to be underutilized when improved training or working conditions would boost productivity. So take it one step further: If obvious benefits flow from helping the male component of the workforce achieve its potential, why in the world wouldn't you want to include its counterpart?”

While I don’t wholly agree with Mr. Buffett’s assessment on certain points (I’m sure he won’t lose any sleep over that), I did find his argument to be compelling. It also made me take a moment to look at the public relations profession in light of the argument that embracing the ascension of women to executive roles and directorships within companies, in addition to providing greater opportunity, mentorship and promotion of women through all levels of business makes business sense. Read the rest of this entry »

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Credit: Reuters/Mike Segar

Credit: Reuters/Mike Segar

While on a business trip in London this week, I read a story in the Financial Times about HSBC's planned layoffs.

What could have been a "routine" story (layoffs are unfortunately all too common in financial services organizations these days), became front page news when HSBC decide to get tricky with its word choice describing the redundancies.  Instead of using straightforward, transparent terms, HSBC announced it would be "demising" 942 roles as part of a plan that would "impact" 3,000 employees.

Demising?  That kind of creative, vague terminology was just begging for critical attention - especially in the snarky UK media market.  Apparently, according to the FT, the announcement caused a great deal of anger among employees.

But HSBC is not alone in its insensitivity.  Unfortunately, in our profession, we often see many companies step on similar landmines. A financial institution I know well (which shall remain nameless), recently announced its plan to be a "best place to work" and an "employer of choice" in the midst of an announced restructuring that will result in the loss of thousands of jobs.  Well-meaning as leadership was, there’s no question that working to secure such awards, is a bit insensitive to the employees who are waiting for the ax to fall.

The reminder to all of us PR practitioners is to not only make sure we guide management and organizational leaders to be sensitive, but to always err on the side of being direct, regardless of the temptation to use language, nuance and creative terms to hide the truth.  It’s always better in these cases to be transparent and clear, to take your lumps on announcement day and then let it pass.

The Financial Times didn't write one story, but two on HSBC's insensitive word choice.  The second story also pointed out that the use of a noun as a verb (demise into demising) was not only in bad taste, but it's just plain bad grammar. Ouch. End of Story

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SEC & Social Media

Let’s not get too excited just yet over the SEC’s decision to allow public companies to utilize social media as a primary source for disclosure, provided they disclose to investors which platforms they intend to employ.

While I join many others and readily agree that social media will become an increasingly important and prominent part of disclosure, the SEC’s half response to a slew of recent high-profile social media disclosure test cases, e.g. Netflix, is actually a step back for Reg FD.

Remember, Reg FD was created to provide a level playing field so that all investors, ranging from small retail to large institutions (and everyone in between) would be provided information simultaneously and through a platform that was readily accessible to all.

My concern for the SEC’s announcement yesterday resides with what constitutes accessible platforms. When Reg FD first came about, the approved disclosure platforms were fairly obvious: press releases, national newspapers, broadcast television, radio, etc., and the burgeoning Internet, which over time has increasingly been given prominence, especially in 2008 when corporate websites were deemed to constitute disclosure.

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After nearly four years spent working in-front-of the camera as a television reporter, I made the decision to transition behind-the-scenes. I began my first week at Prosek Partners, just a week after the New Year.

While many of the skills I gained while out in the field are transferable in my new career, during the past two months I’ve learned copious amounts about the ins and outs of life on the other side. And, as is often the case, the more you learn about a subject, the more you realize how much more there is to learn. For me, navigating through this professional change has been aided by a strong support system; both at work and at home.

From day one, I was encouraged to ask questions and encouraged to have a voice and get involved. It also didn’t hurt to be able to participate in Prosek’s winter offsite, new hire training, several hour-long educational sessions and a client’s Global Public Relations Summit in just my first couple of months on the job.

Knowledge truly is power. Power to grow. And power to change.

In addition to the educational opportunities, there are several other things I believe have helped with the transition thus far.

Here are some of them, outlined by Career Sherpa Hannah Morgan in an article for U.S. News and World Report:

1. “Ask your new manager for a meeting.” This was already arranged during my first week at Prosek, and both she and I expressed interest in making it a bi-weekly occurrence; this way, I’m constantly in-the-know of where I stand and how I’m doing and it’s also a great opportunity to get to know one another.

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No Comments » Written on March 12th, 2013 by
Categories: Communication, Industry Tips, Media, Public Relations