Recruiting

Image courtesy: Topos Graphics and as seen on The New York Times Opinion Pages

The Following Post Was Originally Written For and
Published By The Council of Public Relations' Blog

The New York Times recently ran a story by Arthur C. Brooks entitled, “My Valuable, Cheap College Degree,” about the $10,000 undergraduate degree. The author, the president of the American Enterprise Institute and a former college professor, decided that instead of going into debt for a degree from an average college, he would pay $10K for a distance-learning B.A.

Interesting.

Brooks claimed that the ROI from his $10K spend was huge, given that his career turned out as he had hoped and he lives a debt-free life. He also argued that with the cost of education skyrocketing, we would see more innovation in terms of the cost of college.

So the next logical question: Would I as an employer hire a kid with a $10K B.A?

Damn straight I would!

Ours is a “public school” profession, in that most young hires have attended a decent but not top 5-ranked college. I have no qualms about that. My best hire, oftentimes, is a kid from an average college who had four internships and a dirty job along the way—grocery bagger, factory worker, waitress.  Although we’ve hired our share of kids who went to boarding schools and graduated from top colleges, they succeed no more frequently than the gritty kid from the average college. And I like the entrepreneurship shown by people who take tough jobs starting out.

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Now, let me preface this by saying that I'm the first one to admit that there is such a thing as a stupid question.

Come on, don't defend it. We've all heard the adage that "there is no such thing as a stupid question." But if we're being honest here, that's simply not true. I personally know this in large part because I've asked PLENTY of stupid questions in my time.

Still, managers have made careers (or at least motivational posters) out of this phrase (cynics have made their own posters, as well). And it's partly (or even mostly) true. Employees benefit from being in an environment where questions and open dialogue are encouraged, not shunned. After all, an intern can't simply Google "how should I pitch this byline article." That being said, I bet everyone has seen someone take this mantra to its extreme - as a free pass to abandon their own creative and problem-solving faculties.

This is all part of why I'm of the opinion that the ability to ask the right questions is one of the greatest tools in predicting their future success in the workplace - PR or otherwise. Entire careers are built off of having the gift of asking the right questions at the right time (reporters, lawyers, salespeople). PR is no different. I help run Prosek Partners' internship program and I can say that one of the biggest things I look at when interviewing a candidate (or in evaluating their performance) is their ability to ask the right questions. We can't (and don't) expect people to know everything about PR or about the financial services industry. But we do prefer if they can ask smart, targeted questions that will get them on the road to understanding.

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A recent article on Fox Small Business about new employee training—which I encourage everyone to read—caused me to reflect on the way we approach client immersion at Prosek.  In an organization like ours, it is critical to quickly establish how account work is divided, what our client mandate encompasses, the reasoning behind certain account processes and the history and industry context that help you place a client into a larger perspective. Our practitioners have very diverse industry backgrounds and quickly communicating their specific context is crucial.

Recently, part of my team responsibilities have grown to include getting new team members familiarized and ramped up with our clients, helping them to understand the work we do for them and the audiences/industries that are important. After all, our agency makes it a priority to dedicate time and effort to thoroughly and enthusiastically introducing folks who join our team to everything from client history—both the company’s history and their history with us— to providing context on where they fit within their industry, who their main competitors are and what our PR mandate is for them with details on the different groups we serve for those larger clients, our internal processes and the reasoning behind everything that we do for them. After all, without the full picture how can our team fully deliver the results our clients have come to expect?

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Whoever the makers of those fancy, extra weight, ivory colored “resume paper” packets are (which typically cost you $20 to print one nice document), they’re going to have to find new jobs. In a recent Forbes article, I learned that Facebook may have set its sights on its next offering – an online recruiting platform à la industry heavyweight and Empire State Building neighbor, LinkedIn. The article suggests Facebook will be hard-pressed to dethrone what has become the foremost recruiting tool for HR executives and search firms alike. And with LinkedIn’s current valuation somewhere north of $10B, it is less likely Zuckerberg will consider pulling another Instragram-like buyout of its social peer.

What looks like it could be the beginning of a playground turf war between the two social powerhouses leads me to a definite conclusion. The days of paper resumes are dead. I can’t even count how many times I marched my one-page proclamation of worthiness (AKA: my resume) into the career development center at my university. I looked for suggestions on how to bolster the descriptions of my professional experiences and highlight, in a relevant way, the parts that would bring out the more intangible skills I had developed, my personality and work ethic. It always seemed so counterintuitive that the first thing potential employers would “see” of me was a voice-less, color-less document which would probably sit in the middle of a stack, waiting to be read, or have coffee spilled on it, or be lost in the shuffle.

As has become the case with many of the more “traditional” ways we conduct business, the job search and recruiting process has largely moved online. As such, so have the ways we share information with potential employers and those we want to network with.

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You’ll have to forgive me as I share some Kool-Aid. Recently, CJP began representing an integrated marketing and technology firm.  One of the things their CEO Stacey Haefele regularly talks about is the concept of front-line branding or “below the line branding.” This is the idea that every enterprise, whether large or small, must take steps to enable its employees and sales force to represent the brand in an open, honest and trustworthy way (an idea quite akin to that of our own CEO, Jen Prosek, who believes that each member of the “CJP army” must be a brand ambassador at all times). And in a recent conversation, Ms. Haefele took this idea a bit further, outlining that trust must be developed on the front line through personalization and empathy.

This idea was driven home to me over the last few days. This past weekend, I was fortunate to have been invited to participate in Quinnipiac University’s first annual “QU Media Mashup” – a conference hosted by the School of Communication for graduating  seniors to learn about various media industries and what to expect as they begin their careers. Throughout the weekend, I met dozens of students, all eager to learn and eager to network.

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