Posts Tagged ‘Brand’

I’ve been doing a lot of thinking about the “proper” use of social media. Having recently graduated from college, I’m used to social media being used in its true sense… socially. Facebook, Twitter, Tumblr and blogs are not part of a “brand management” campaign in the eyes of the average college student.

In my experience, a blog or social feed (Twitter, Facebook, etc.) will only be followed or “liked” if the brand, content or cause is something that the follower would want to broadcast to their whole network. For example, when I started working at Prosek Partners, I immediately updated my LinkedIn page so that my entire network could find out about the great company I was working for. The brand of Prosek reflected something that I was proud of sharing with my LinkedIn connections. However, as I have further deepened my understanding and interaction with social media from a business perspective over the last few months I’ve repeatedly seen companies trying to create a “social media brand” that is unique from its core business brand. This doesn’t seem to make much sense. At the end of the day, no matter how much I love my Knockaround sunglasses, I’m not going to like them on Facebook because I don’t feel compelled to broadcast my preferred eyewear in the same way I did my excitement for joining Prosek.

My brother-in-law recently sent me this article from Inc. magazine that finally addressed this issue of social media brand disconnect. Jeff Haden did a bit of research on the subject and ended up interviewing Shama Kabani, author of The Zen of Social Media Marketing. Kabani’s point is relatively simple: social media is not as much about connecting with other people as it is about explaining and building your own personal image. So while I’m not likely to promote a brand for brand’s sake, I might join a group or discussion that allows me to be part of a culture or conversation that I feel will further develop my personal brand. Kabani argues that if companies think about their consumers and what kind of image they want to project, they can more easily engage with them on all social media platforms.

What do you think is the best way to promote a brand’s image on social media sites? Where do you draw the line on your “likes” on Facebook? Share away within the comments. End of Story

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You’ll have to forgive me as I share some Kool-Aid. Recently, CJP began representing an integrated marketing and technology firm.  One of the things their CEO Stacey Haefele regularly talks about is the concept of front-line branding or “below the line branding.” This is the idea that every enterprise, whether large or small, must take steps to enable its employees and sales force to represent the brand in an open, honest and trustworthy way (an idea quite akin to that of our own CEO, Jen Prosek, who believes that each member of the “CJP army” must be a brand ambassador at all times). And in a recent conversation, Ms. Haefele took this idea a bit further, outlining that trust must be developed on the front line through personalization and empathy.

This idea was driven home to me over the last few days. This past weekend, I was fortunate to have been invited to participate in Quinnipiac University’s first annual “QU Media Mashup” – a conference hosted by the School of Communication for graduating  seniors to learn about various media industries and what to expect as they begin their careers. Throughout the weekend, I met dozens of students, all eager to learn and eager to network.

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Quaker Oats RebrandIn what I would describe as an epic fail, it just recently came to my attention that PepsiCo-owned Quaker Oats went through a bit of a rebrand (as seen to the right, thanks to Huffington Post). It saddens me that I apparently required several weeks to even hear about this story, but I’m on top of it now so everyone can breathe a collective sigh of relief. Everyone all sighed out and refreshed? Great. As some people more astute than myself might know, PepsiCo is no stranger to bravely attempting to spruce up its many recognizable brands. All of these attempts, however, didn’t conclude with the reward of an oft-desired gold star sticker. (And no, there weren’t any scratch-and-sniff stickers either—do they still make those? And who can find me some?) If you want to take a stroll down memory lane, take a look at the relatively recent nightmarish Tropicana rebrand and the company’s awkward loss of sales.

Did you know people in-the-know call the Quaker Oats dude “Larry?” Yeah, I didn’t realize he was part of the stooge gang either, but I guess I’m less of an intellectual than most. Due to his Amish appearance, I expected him to be named Solomon, Jedediah or perhaps Butch. For those of you at home keeping track, the lesson learned here is that life is full of surprises. But alas, Larry was feeling a bit frumpy in his old age and decided it was time for some change we could believe in. Plus, why would someone have a double chin after years of pimping all of that oatmeal? Clearly something was amiss there. So, after several weeks at the gym, our boy Larry shed a few pounds and bestowed his skin with a healthy, youthful gleam reminiscent of a man in his early forties wearing a highly stylish, slightly shorter white wig (when compared to his previous incarnations). Holy founding fathers, Batman!

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Source: Someecards.com

Even if you have thick skin, the realization that someone has defriended you on Facebook can leave your ego pretty bruised. If said “defriender” isn’t someone who you have gotten in a recent fight with (like a friend or an ex) and isn’t someone who is trying to hide content from you (such as a daughter, son or younger relative), figuring out why you were defriended can be quite a puzzle. You can also rule out the possibility that it was an accident. The act of defriending is a deliberate move, as you must literally go to the person’s profile page and click “Remove as Friend” to do so. So what, exactly, is defriender’s problem with you?

Perhaps defriender’s issue isn’t with you, but with your social media communication style. Do your statuses inform the Facebook world of your every waking move, including the fact that you had Cinnamon Toast Crunch for breakfast? Are you clogging your friend’s newsfeeds with relationship updates because you and your significant other “complicated” Monday, “open” Tuesday and “single” by Friday? Do your 35 Facebook albums solely consist of pictures of your cat? Then you’re guilty of meaningless social media over-sharing; who can blame defriender for wanting to eliminate you from his or her newsfeed?

Apparently, the motives behind why someone might defriend you on Facebook resemble the reasons why someone might unlike, unfollow, unsubscribe or otherwise “break up” with your brand online. According to a recent article by PR Daily, the main reasons why people “break up” with brands is because posts either become too frequent, or content becomes too repetitive. According to a similar New York Times article by Ciara Byrne, a new study by Exact Market and CoTweet reveals 90 percent of consumers say that they have “broken up” with a brand via Facebook, email or Twitter.

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Personal BrandingAfter welcoming the inaugural class of the Hofstra North Shore-LIJ School of Medicine last week, Hofstra University joined an elite club of 135 educational institutions nationwide that offer MD programs. Perhaps even more noteworthy, Hofstra has now become one of only 66 universities in the United States with both accredited law and medical schools. Although this accomplishment is significant in its own right (it’s New York State’s first new allopathic medical school since 1963), I can’t help but wonder what this means for the value of my degree when I graduate from Hofstra next spring.

While this certainly won’t guarantee a job offer or financial success after graduation, I’ve realized that Hofstra’s effort to boost its national profile has also reinforced another dimension of my personal brand. While personal branding doesn’t necessarily define an individual, it does provide another opportunity to market one’s self, a particularly important skill in an increasingly competitive job market.

Personal branding is known as an essential career building process (it is a process), but what exactly does it consist of?

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